Shipping policy
Shipping Policy
At Vestigia, we want your order to reach you quickly and safely. Please read below for details on our shipping process, rates, and delivery times.
Order Processing
Orders are processed within 1–2 business days of purchase (excluding weekends and public holidays). You will receive a confirmation email once your order has been placed, and a separate shipping confirmation email with tracking information once it has shipped.
Shipping Rates & Delivery Times
We currently ship to Italy and other European countries.
| Destination | Shipping Cost | Estimated Delivery Time |
|---|---|---|
| Italy | €10.00 | 2–4 business days |
| Rest of Europe | €20.00 | 4–7 business days |
Delivery times are estimates and begin from the date of shipping, not the date of order. They do not include our 1–2 day processing time.
Order Tracking
Once your order ships, you'll receive an email with a tracking number and a link to track your package's journey to you.
Customs, Duties & Taxes
For orders shipped within the European Union, prices already include applicable VAT, and no additional customs charges apply. If we begin shipping outside the EU in the future, the recipient may be responsible for any customs duties, import taxes, or fees applied by their country — these are not included in the item price or shipping cost.
Lost or Damaged Packages
If your order arrives damaged or you believe it has been lost in transit, please contact us at [insert support email] within 14 days of the expected delivery date, and we'll work with you to resolve it.
Incorrect Address
Please double-check your shipping address at checkout. Vestigia is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error shortly after placing your order, contact us immediately at [insert support email] and we'll do our best to correct it before it ships.
Questions?
If you have any questions about your shipment, reach out to us at [insert support email] or [insert phone number, if applicable].
Note: Bracketed placeholders should be filled in with your actual contact details before publishing. Processing times and delivery estimates are placeholders — adjust to match your actual carrier and fulfillment speed.